Frequently Asked Questions

Frequently Asked Questions

Have a question? Below you’ll find answers to the most common inquiries. If you can’t find what you’re looking for, feel free to contact us at support@moodefashion.com — we’re happy to help.

Shipping and Delivery

  1. Do you offer free shipping?
    Yes, we offer free shipping on all orders within the United States. Every package is carefully packed to ensure safe and reliable delivery.

  2. Can I ship my order to a pickup location or parcel locker?
    At this time, we only ship to the delivery address provided during checkout. Delivery to pickup points or parcel lockers is currently not supported.

  3. How long does delivery take?
    Orders placed on business days before 6:00 PM (EST) are typically processed within 1–2 business days. Once shipped, delivery within the United States usually takes 5–7 business days. During peak periods, delivery may take up to 9 business days.

  4. How can I track my order?
    Once your order has shipped, you will receive an email with a tracking link that allows you to follow the status of your delivery at any time.

  5. Which shipping carriers do you use?
    We work with reliable shipping partners such as USPS, UPS, and DHL to ensure fast and secure delivery.

  6. What if my order doesn’t arrive?
    Please first check your shipping confirmation email and tracking link. If no updates are available, contact us at support@moodefashion.com. If your package is confirmed as lost, we will offer either a replacement or a full refund — whichever you prefer.

  7. What should I do if my order arrives damaged?
    Please contact us within 7 days of receiving your order at support@moodefashion.com. Include your order number along with clear photos of the damaged item and packaging. We’ll work with you to find a suitable solution.

Returns and Refunds

  1. How can I return an item?
    If you’re not satisfied with your purchase, you may return it within 30 days of delivery. Please contact us in advance at support@moodefashion.com to request return approval. Items must be unused, undamaged, and returned in their original packaging with tags.

  2. When will I receive my refund?
    Once your return has been received and inspected, your refund will be issued within 7 business days to the original payment method. You will receive a confirmation email once processed.

  3. Who is responsible for return shipping costs?
    If the item is defective or damaged, we will cover the return shipping costs. For all other returns, return shipping costs are the responsibility of the customer. Please contact us first at support@moodefashion.com.

Privacy

  1. How do you handle my personal data?
    Your privacy is very important to us. All data is securely transmitted using SSL encryption. Payment information is never stored, and personal data is not shared without your consent.

  2. Is my data shared with third parties?
    No. We do not sell or share your personal information with third parties. Your data is used solely to process your order and provide customer support. More details can be found in our Privacy Policy.

Payment

  1. Which payment methods are accepted?
    We accept the following secure payment methods:

  • American Express
  • Mastercard
  • Visa
  • Maestro
  • PayPal

  1. In which currency will I be charged?
    All payments are processed in U.S. Dollars (USD). If you are using an international card, your bank may apply exchange or conversion fees.

  2. Is my payment secure?
    Yes. All transactions are protected using SSL encryption to ensure your payment is processed safely and securely.

  3. How do I know my payment was successful?
    After completing your purchase, you will receive an order confirmation email. If you do not see it, please check your spam folder or contact us directly.

  4. What should I do if my payment fails?
    Please verify that your payment details are correct and that sufficient funds are available. If the issue persists, contact your bank or reach out to us at support@moodefashion.com.

Contact Information

Do you have a question or would you like to speak with us directly? You can reach us at:

Email: support@moodefashion.com
Phone Number: +31 6 26477874
Contact Page: Contact Page

We aim to respond within 24 hours during our customer service hours.

Company Name: Moode
Address: Abraham Rademakerstraat 9, 7425 PG Deventer, Netherlands
Business Registration Number: 82427321

Customer Service Hours

Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday to Sunday: 10:00 AM – 4:00 PM (EST)