Privacy Policy

Last updated: July 25, 2025

Moode Privacy Policy

Welcome to Moode. In this Privacy Policy, we explain how we collect, use, store, and share your personal information when you visit our website, make a purchase, or use our services in any other way. “You” or “your” refers to visitors, customers, and any other individuals whose data we process.

We encourage you to read this Privacy Policy carefully.

Possible Updates
This Privacy Policy may be updated from time to time, for example due to legal changes or modifications to our internal processes. The most current version will always be available on our website. The date of the most recent update can be found at the top of this page.

What Data Do We Collect and Why?

The type of data we collect depends on how you interact with us. The following information may be collected, among others:

1. Information You Provide:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment details (e.g., payment confirmation)
  • Account information (e.g., username and password)
  • Information submitted via contact forms or support inquiries

2. Information Collected Automatically:

When visiting our website, we automatically collect technical data, including:

  • IP address and device type
  • Browser type and version
  • Page views and click behavior
  • Cookies and similar tracking technologies

3. Information from Third Parties:

We may also receive data from third parties, including:

  • Payment service providers (e.g., transaction status)
  • Technical service providers such as hosting or analytics partners
  • Platforms like Shopify, which provide our webshop infrastructure

How Do We Use Your Data?

We use your personal information to provide, improve, and secure our services. This includes, in particular:

  • Processing and delivering your orders
  • Managing your customer account
  • Sending order confirmations and status updates
  • Improving your shopping experience
  • Sending newsletters or promotional offers (only with your consent)
  • Analyzing usage data to optimize our services
  • Detecting and preventing fraud or misuse

Cookies

We use cookies to keep our website functional, store preferences, and analyze performance. You can find more detailed information here:
https://www.shopify.com/legal/cookies

You can manage or block cookies in your browser settings. However, please note that disabling cookies may affect the functionality of the website.

With Whom Do We Share Your Data?

We share your personal data only when necessary, for example with:

  • Technical service providers (e.g., Shopify, hosting providers)
  • Payment providers to process transactions
  • Shipping carriers to deliver your order
  • Marketing partners – only if you have actively consented
  • Government authorities, if legally required

We do not sell your data to third parties.

Your Rights

Depending on your place of residence, you may have the following rights:

  • Access: Request information about the personal data we store about you
  • Correction: Request the correction of incomplete or inaccurate data
  • Deletion: Request deletion (full or partial) of your personal data
  • Objection: Object to certain types of data processing
  • Data Portability: Receive your data in a portable, machine-readable format
  • Withdrawal of Consent: If processing is based on your consent

You can exercise your rights at any time by emailing us at support@moodefashion.com. We will respond within the legally required timeframe. Exercising your rights will have no negative consequences for you.

Security and Data Retention

We use appropriate technical and organizational measures to protect your personal data. However, no form of digital transmission or storage can ever be 100% secure. We recommend keeping your passwords confidential at all times.

Your data is stored only as long as necessary for the stated purposes or as required by law.

International Data Transfers

In certain cases, it may be necessary to process your data outside the United States. When this occurs, we ensure that an appropriate level of data protection is maintained — for example, through Standard Contractual Clauses or equivalent safeguards.

Questions or Complaints?

If you have any questions about this Privacy Policy or how we process your data, you can reach us at support@moodefashion.com.

If you are not satisfied with our response, you may contact the appropriate U.S. data protection authority in your state of residence. For general information regarding privacy rights in the United States, you can refer to the Federal Trade Commission (FTC):
https://www.ftc.gov

Contact Information

Do you have a question or simply want to speak with us? Don’t hesitate to contact us at:

Email: support@moodefashion.com
Phone Number: +31 6 26477874
Contact Page: Contact Page

We aim to respond within 24 hours during our customer service hours.

Company Name: Moode
Address: Abraham Rademakerstraat 9, 7425 PG Deventer, Netherlands
Business Registration Number: 82427321

Customer Service Hours

Monday to Friday: 9:00 AM to 6:00 PM (EST)
Saturday to Sunday: 10:00 AM to 4:00 PM (EST)