Shipping Policy
Last updated: July 25, 2025
Shipping Area
We currently ship only to addresses within the United States. International shipping is not available at this time but is planned for future expansion.
Eligible Products
Our shipping policy applies to all items offered in the Moode online shop.
Delivery Time
The estimated total delivery time is between 6 and 9 business days, including processing and shipping.
Shipping Costs
Free Shipping: We do not charge shipping or handling fees for any deliveries within the United States.
Currency
All prices on our website are listed in U.S. Dollars (USD).
1. Where We Ship
Moode ships exclusively to residential and business addresses within the United States. Delivery to pickup stations or automated parcel lockers is currently not supported.
2. Products Eligible for Shipping
All products offered in our online shop are subject to our standard shipping policy. Every order is carefully checked, packaged, and prepared for shipment.
3. Shipping Address
Orders are delivered to the address provided at checkout. Changes to your shipping address are only possible if the order has not yet been processed.
4. Order Timing and Processing
Orders placed Monday through Friday before 6:00 PM (EST) are typically processed on the same day. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
5. Processing Time
The average processing time for an order (including order confirmation, quality check, and packaging) is 1 to 2 business days.
6. Delivery Times
Once shipped, delivery typically takes 5 to 7 business days. Deliveries are made only on business days (Monday to Friday). During peak periods (e.g., sales or holidays), delays may occur.
Total delivery time: 6 to 9 business days
7. Shipping Costs
For all orders within the United States, we offer free standard shipping. No additional packaging or handling fees apply.
8. Changing Your Shipping Address
If you need to change your shipping address after placing your order, please contact us immediately at info@moode.ch. We will do our best to accommodate the change, but cannot guarantee it if the order has already been processed or shipped.
9. Undeliverable Shipments
If a shipment cannot be delivered — due to incorrect address details, refusal of delivery, or failure to pick up the package — we reserve the right to charge additional fees for return shipping and any subsequent redelivery.
10. Customs and Taxes
Since we currently ship only within the United States, no customs duties or import fees apply. Once we introduce international shipping, our shipping policy will be updated to include details on customs duties and VAT.
Contact Information
Do you have a question or simply want to speak with us? Don’t hesitate to contact us at:
Email: support@moodefashion.com
Phone Number: +31 6 26477874
Contact Page: Contact Page
We aim to respond within 24 hours during our customer service hours.
Company Name: Moode
Address: Abraham Rademakerstraat 9, 7425 PG Deventer, Netherlands
Business Registration Number: 82427321
Customer Service Hours
Monday to Friday: 9:00 AM to 6:00 PM (EST)
Saturday to Sunday: 10:00 AM to 4:00 PM (EST)